At RadhaRaj Shopping, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your purchase, we offer a hassle-free 7 days return policy. Please review the following guidelines to understand our return process:
1. Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiate Return within 7 Days:
- You must initiate the return process within 7 days of receiving the product. Any requests made after this period may not be entertained.
3. Return Authorization:
- Contact our customer service team at returns@canspark.in to request a return authorization. Provide your order number, the reason for the return, and any relevant photos if applicable.
4. Return Shipping:
- The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
5. Packaging:
- Ensure that the product is securely packaged to prevent damage during transit. Include all original tags, accessories, and packaging materials.
6. Inspection and Refund:
- Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. Upon approval, we will process the refund within 7 business days to the original payment method.
7. Non-Returnable Items:
- Certain items, such as gift cards, perishable goods, and personalized items, may not be eligible for return. Please check the product description for details.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.
9. Exchange:
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
10. Contact Information:
- For any questions or concerns regarding the return process, contact our customer service team at returns@radharajshopping.com.
By making a purchase on RadhaRaj Shopping, you agree to abide by this 7 Days Return Policy. We appreciate your trust in us and are committed to ensuring your shopping experience is delightful. Thank you for choosing RadhaRaj Shopping!